Something I have been harping on about for about 2 years now is that it just makes sense for banks to move more towards using videoconferencing to interact with thier customers. There are essentially two ways that banks can use video conferencing. The first way involves simply using the technology to better distribute human capital (financial advisors) to branches across the country. Both USAA and Bank of America (bit.ly/l5TeCB ) are taking this approach. Essentially customers can visit a branch and talk to a financial advisor in another part of the country by communicating through some form of video conferencing booth. The second way to use video conferencing is to provide financial advice by delivering service directly to customers in their own homes via a Skype-style communication method. Bankinter (bit.ly/msQr3d ) and Bank of Moscow (bit.ly/ltFjN4 ) currently take this approach. For me, I totally agree with the author of this recent Financial Brand article (bit.ly/ltFjN4 ), that the latter approach is the way forward. Simply put, it doesnt make senese for people to have to drive to the branch. Indeed, Skype-style video conferencing with customers in the comfort of thier own homes could level the playing field between more clicks-and-mortar based banks and more direct banks. I really think that the face-to-face aspect of video conferencing could be the best way for direct banks to maintain a more personal relationship with thier customers.